Situation
Pamela McGuinness, Director of Laboratory Operations at the University of Massachusetts Lowell, oversees the Massachusetts Medical Device Development Center (M2D2). M2D2 is a critical resource for the state’s smaller medical device companies, offering inventors and executives easy, affordable, and coordinated access to world-class researchers and laboratory infrastructure at the UMass Lowell and the UMass Medical School campuses of the University of Massachusetts.
Operating as an accelerator for medical device and biotech startups, M2D2 is a complex environment with multiple lab spaces, which include several hundred pieces of laboratory instrumentation and equipment. With all of the challenges of managing this multi-tenant environment, Pamela sought a holistic platform to improve operations and better support M2D2’s resident companies. Though M2D2 had previously made a small investment in a simple alerting and monitoring company, the company’s offerings fell short of fully meeting expectations.
“It was great to have a few pieces of equipment remotely monitored and to receive power outage notifications,” said Pamela. “However, I really needed to know things like whether a freezer or CO2 incubator has a problem and which instruments and equipment were most highly utilized.”
Pamela’s solution came in the form of Service Insight. Not only does Service Insight allow its customers the ability to capture all of the key data about the lab environment and equipment, but it also includes the Insight Cloud Dashboard and Insight Mobile App. These features provide complete visibility and accessibility for additional information critical to the laboratory’s operations.
"Service Insight’s Insight Platform is comprehensive.It provides so many more functions than we hadaccess to before. It’s likely that the platform has asolution to whatever situation you want to monitor.”
