R&D Lab Solution

Run everything on one platform that is complete, trust-worthy, and always-on

INTELLIGENT

Open Automated User-friendly

Pair any current - and future - asset to easily manage your whole lab.

COMPLETE

Holistic Resilient Efficient

Increase asset efficiency and lab resilience with end-to-end lifecycle management.

PREDICTABLE

Reliable Data-driven Proactive

See how well everything is working and finally move into predictive planning.

Designed for Trust

Service Insight is designed and managed with the leading Trust program for LabOps. Maintaining the highest levels of security, compliance standards, and data privacy & integrity is essential to our commitment to customers. Service Insight’s layered approach offers labs reliable protection for sensitive data and compliance with industry best practices.

SECURITY

End-to-end security of lab data across data acquisition (from device), transmission (device to gateway <> gateway to AWS), persistence (storage in DB), distribution (email, SMS, reports, web application). 

AWS-based infrastructure
Built on AWS, Service Insights delivers functionality on top of AWS’ leading security foundation for continual protective monitoring, threat assessments, and backup and disaster recovery. 

Secure SDLC
Service Insights creates security and functional requirements in tandem plus conducts code reviews, security testing, architectural analysis, and risk assessment into the existing development workflow.

Gateway
For LoRa device communication, each session is protected with unique AES encryption keys, securing data with robust token-based authentication protocols to prevent unauthorized access.

COMPLIANCE

Built to comply with key industry standards and regulatory guidelines for reliable data quality and traceability. 

SOC2 adherence
Adheres to SOC 2 guidelines with rigorous controls to protect data integrity, availability, and confidentiality across infrastructure

GAMP 5
Development processes follow GAMP 5 (Good Automated Manufacturing Practice) for consistent data quality and reliability in compliance with regulatory requirements for automated systems. 

QMS
Quality Management System (QMS) is integrated into our Software Development Life Cycle (SDLC) to provide structured documentation, version control, and traceability throughout the lifecycle of every release.

21 CFR Part 11
Service Insight is 21 CFR Part 11 compliant for audit trails and change control logs. Electronic records and signatures are secure, authenticated, and traceable to support the highest standards for lab data integrity. 

Validation support
To simplify compliance for our customers, we provide a comprehensive validation package that documents the system's adherence to these standards to support validation and regulatory approval processes.

PRIVACY

Confidentiality and integrity aligned with EU-US Data Privacy Framework (DPF) Program, GDPR, and CCPA regulations.


Identity and Access Management
Control and track access to what information, capabilities, and records. 

Encryption
Data encryption at rest and encryption in transit safeguard information both when stored and during transmission, meeting strict regulatory standards. 

Virtual Private Cloud (VPC)
Provides network isolation, controlled access, and real-time monitoring within AWS.

FREQUENTLY ASKED QUESTIONS

  • Service Insight supports the most comprehensive range of sensors available for real-time monitoring of cold storage, CO₂ incubators, freezers, biosafety cabinets, cryogenic storage, environmental conditions, and more.

  • Installation is designed to be quick and non-disruptive. All devices are wireless and can be deployed in under 5 minutes per asset. Our team provides pre-configured devices that automatically connect upon activation, eliminating the need for complex IT setup. Take advantage of our full onsite installation services or remote guidance for labs that prefer to self-install.

  • Yes. Service Insight’s mobile app provides real-time alerts, remote access to asset status, and the ability to review historical data from anywhere. Users can receive push notifications for alarms, view live sensor readings, and manage maintenance workflows directly from their smartphone or tablet.

  • As an open-platform, Service Insight’s API-based integration is seamless with leading LIMS, ELN, and SDMS solutions to streamline data exchange and automate workflows. Additionally, we support custom integrations for connectivity with your existing lab infrastructure as needed.

  • Check out pricing that’s always transparent, straightforward, significantly more affordable than other solutions, and consistent for reliable budget planning.