What’s New

Learn about the latest features in Service Insight to continue making labs run smoothly.

Maintenance Management

Maintenance Management provides a complete Computerized Maintenance Management System (CMMS) tailored for lab environments. Teams can schedule, track, and document all preventative and corrective maintenance activities. Integrated directly with the asset registry and Digital Twin, Maintenance Management centralizes work orders, service records, and compliance documentation.

Automates recurring Preventative Maintenance schedules and assigns tasks to internal or external service teams

Centralizes maintenance history for audits, inspections, and compliance reporting

Reduces equipment downtime by ensuring timely servicing and issue resolution

4-in-1 CO2 Monitor

Service Insight’s 4-in-1 Incubator Monitor captures temperature, CO₂, humidity, and door activity — all in a single, compact wireless device. Designed for hassle-free deployment, it installs in seconds with no wires or cables, transmitting data seamlessly from inside the incubator. Say goodbye to lagging and disconnected data.

Stress-free asset management with independent validation across all key performance metrics

Enables continuous monitoring of critical incubator conditions without modifying the equipment

Simplifies installation and maintenance, saving time for lab staff and facilities teams

Delivers real-time alerts and historical trends to ensure compliance and protect sensitive cultures

Asset Ticketing

The new Asset Ticketing feature makes it easy to submit, track, and resolve issues related to any asset directly from the Digital Twin or asset detail view. Each ticket is linked to the asset’s history for full traceability and fast resolution.

Streamlines communication between lab staff and facilities or service teams

Ensures a clear audit trail of reported issues, actions taken, and resolution status

Reduces downtime by accelerating response and task assignment for critical equipment

Release Notes

Customers can see Service Insight’s complete Release Notes.