Service Insight and CIC Announce Strategic Partnership to Modernize Lab Operations

BOSTON,  April 15, 2025 – Service Insight, a leading provider of lab asset management, maintenance management, and real-time monitoring solutions, is proud to announce a strategic partnership with CIC, a global leader in building and operating innovation communities.  Service Insight’s monitoring, inventory, and digital twin systems are  modernizing laboratory operations across CIC’s facilities, covering 100,000 square feet of lab space and thousands of critical assets.

This partnership ensures that startups and established biotech companies within CIC’s innovation ecosystem can leverage cutting-edge digital infrastructure to streamline lab management, optimize equipment maintenance, and gain real-time visibility into asset performance.

Transforming Lab Operations with Smart Technology

CIC members now have access to Service Insight’s fully integrated lab operations platform, which seamlessly combines:

• Lab Asset Management – Centralized tracking of instruments, consumables, and capital equipment.
• Maintenance Management – Automated scheduling and tracking of preventive and corrective maintenance.
• Real-Time Monitoring – IoT-powered monitoring of environmental conditions (temperature, CO₂ levels, humidity) to protect critical experiments and ensure compliance.

By digitizing and automating these core functions, lab teams can reduce operational inefficiencies, minimize equipment downtime, and focus on breakthrough discoveries.

“We are thrilled to partner with CIC to bring next-generation lab operations technology to some of the most innovative biotech companies in the world,” said Anthony Uzzo, Founder & CEO of Service Insight. “By combining CIC’s state-of-the-art lab spaces with our smart asset management and monitoring platform, we’re ensuring that scientists can focus on discovery—without being bogged down by equipment failures or maintenance issues.”

With CIC’s commitment to fostering world-class innovation spaces, this collaboration empowers life science companies to scale efficiently and operate in a data-driven, proactive environment. Startups, scale-ups, and research teams at CIC can now ensure compliance, extend equipment lifespans, and prevent costly disruptions.

“CIC is dedicated to providing the best possible environment for biotech and life sciences companies to thrive,” said Kelly Sullivan PhD, Director of Lab Operations at CIC. “By integrating Service Insight’s advanced lab operations platform across our sites, we’re delivering a new standard for efficiency and operational excellence in laboratory management.”

This partnership is already driving measurable efficiency gains at CIC’s lab and innovation campuses in Philadelphia and St. Louis, with expansion planned across additional CIC locations. Service Insight and CIC are redefining how biotech and life science companies manage, maintain, and monitor their critical assets—ensuring that labs of the future are smarter, more efficient, and better equipped to drive scientific breakthroughs.‍

About Service Insight

Service Insight is a leading provider of lab asset management, maintenance, and monitoring solutions, helping scientific organizations optimize their operations, reduce downtime, and improve compliance. The platform integrates seamlessly with lab workflows, ensuring that assets are properly managed and maintained for peak performance.  Learn more at www.serviceinsight.io.‍

‍About CIC

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages 1.5 million square feet of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops bespoke programming, builds and enables industry clusters, and provides world-class district consulting—all focused on advancing innovation.

Learn more about CIC’s innovation campuses featuring workspace & labs, programming, and events at CIC.com. Follow along on LinkedIn, Instagram, and Facebook.