Platform
Built for speed, scale, reliability, and security—the only modern LabOps platform that connects everything.
Intelligent
Pair any current - and future - asset to easily manage your whole lab.
Complete
Increase asset efficiency and lab resilience with end-to-end lifecycle management.
Predictable
See how well everything is working and finally move into predictive planning.
Powerful Connectivity
Purpose-built platform for lab operations specifically provides all-in-one functionality. Open and LoRaWAN-based approach provides unmatched flexibility, connected range, and scalability for connecting laboratory equipment across diverse lab environments. Integrates easily with the broadest range of devices in the market across leading manufacturers for monitoring temperature, humidity, CO2, pressure, and more. All devices welcome.
Service Insight can provide the LoRa devices or customers may supply their own.
Modern cloud infrastructure
Cloud infrastructure that provides a highly scalable, secure, and efficient foundation for laboratory operations. The platform provides everything LabOps managers should expect of modern SaaS solutions. Built and maintained with a powerful, future-ready infrastructure tailored to the unique needs of ever-evolving labs.
Designed for Trust
Service Insight is designed and managed with the leading Trust program for LabOps. Maintaining the highest levels of security, compliance standards, and data privacy & integrity is essential to our commitment to customers. Service Insight’s layered approach offers labs reliable protection for sensitive data and compliance with industry best practices.
Built to comply with key industry standards and regulatory guidelines for reliable data quality and traceability.
Adheres to SOC 2 guidelines with rigorous controls to protect data integrity, availability, and confidentiality across infrastructure
Development processes follow GAMP 5 (Good Automated Manufacturing Practice) for consistent data quality and reliability in compliance with regulatory requirements for automated systems.
Quality Management System (QMS) is integrated into our Software Development Life Cycle (SDLC) to provide structured documentation, version control, and traceability throughout the lifecycle of every release.
Service Insight is 21 CFR Part 11 compliant for audit trails and change control logs. Electronic records and signatures are secure, authenticated, and traceable to support the highest standards for lab data integrity.
To simplify compliance for our customers, we provide a comprehensive validation package that documents the system's adherence to these standards to support validation and regulatory approval processes.
End-to-end security of lab data across data acquisition (from device), transmission (device to gateway <> gateway to AWS), persistence (storage in DB), distribution (email, SMS, reports, web application).
Built on AWS, Service Insights delivers functionality on top of AWS’ leading security foundation for continual protective monitoring, threat assessments, and backup and disaster recovery.
Service Insights creates security and functional requirements in tandem plus conducts code reviews, security testing, architectural analysis, and risk assessment into the existing development workflow.
For LoRa device communication, each session is protected with unique AES encryption keys, securing data with robust token-based authentication protocols to prevent unauthorized access.
Confidentiality and integrity aligned with EU-US Data Privacy Framework (DPF) Program, GDPR, and CCPA regulations.
Control and track access to what information, capabilities, and records.
Data encryption at rest and encryption in transit safeguard information both when stored and during transmission, meeting strict regulatory standards.
Provides network isolation, controlled access, and real-time monitoring within AWS.
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Asset Tagging and Registry
Robust, end-to-end system for tracking, managing, and recording asset information across the demanding lab environments. Full and detailed visibility and control over assets: information about each asset’s location, condition, and usage history.
Asset Tagging and Registry
Robust, end-to-end system for tracking, managing, and recording asset information across the demanding lab environments. Full and detailed visibility and control over assets: information about each asset’s location, condition, and usage history.
Asset Tagging and Registry
Robust, end-to-end system for tracking, managing, and recording asset information across the demanding lab environments. Full and detailed visibility and control over assets: information about each asset’s location, condition, and usage history.
Check out the most recently released features.
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Anthony Uzzo
Founder & CEO, Service Insight