LabOps That Stands Up in Inspection

Fall 2026 puts assets, spaces, calibration, vendors, and validation in one LabOps system of record, so your team runs the lab and walks into audits from the same source of truth.

Calibration Management (CCMS)

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Walk into your next audit with every cal record one click away. Replace paper certificates and vendor PDFs with structured as-found and as-left readings, tolerance checks, automatic pass/fail, OOT flags, and e-certificates on the asset record.

NIST-traceable evidence

Capture NIST-traceable cal evidence on the work order

OOT before deviations

Flag out-of-tolerance results before they become deviations

Certificates on assets

Keep certificates attached to instruments, freezers, incubators, and BSCs

Validation and Electronic Signatures

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Retire the paper binders and speed qualification sign-off. Run IQ/OQ/PQ with e-signed records, full audit trails, and printable validation certificates in workflows built for 21 CFR Part 11 and EU Annex 11.

E-signed PQ

Execute PQ with electronically signed validation records

ALCOA+ audit trails

Preserve ALCOA+ audit trails on critical changes

Certificates and reporting

Print certificates and report validation status across the account

Electronic Signature Required dialog with reason, password, and Sign and Save

Service Provider Management

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Know which vendor is behind on PMs before your instrument goes down. Track contracts, coverage, SLA performance, and service history against every asset your team depends on.

Vendors on instruments

Tie vendors and service contracts to instruments and tasks

Coverage gaps

See coverage gaps before they hit uptime or audit readiness

SLA in CMMS

Review SLA and performance in the same CMMS workflows you already run

Services Marketplace listing service providers with filters and Added status

Enhanced Calendars and CMMS Scheduling

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Stop surprise downtime and collisions with experiments. Lab, facilities, and vendors work from one maintenance calendar so PM compliance stays visible and scheduled work stays aligned.

PM beside lab schedules

Plan PM and cal work next to lab schedules

Shared visibility

Give shared visibility across LabOps, facilities, and vendors

Less schedule drift

Cut schedule drift between CMMS tasks and the calendar

Preventative maintenance task with SOP editor and multi-asset calendar booking view

Spaces and Facilities Management

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Treat rooms, suites, cold rooms, and zones like the operational objects they are. Tie space utilization, lab moves, and renovations to the same record that holds assets and alarms.

Spaces beside assets

Manage spaces alongside instruments and benches

Room-level context

Keep room-level context on alarms, assets, and work

Moves without losing history

Plan moves and renovations without losing operational history

Space details for Cell Culture Lab 304 with events and signed create record

Hierarchical Locations

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See lab health at a glance across Site to Building to Floor to Room to Bench. Assets and alarms roll up automatically so site heads get a multi-site portfolio view without another spreadsheet.

Facility as operators work

Model your facility the way operators actually work

Asset and alarm rollups

Roll up assets, devices, warnings, and alarms by level

Multi-site lab health

Give R&D site heads a clear view of lab status across sites

Location Dashboard with Site Floor Room Bench hierarchy and asset rollups

Asset Displays

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Put status at the point of use, with no login required. E-paper Asset Displays show live instrument state, next PM/cal due, and booking info where your team already stands.

Operational signage

Operational signage for freezers, incubators, and shared instruments

PM and cal due dates

Surface next PM and calibration due dates on the floor

Booking without another screen

Show booking context without opening another screen

Service Insight Asset Display showing freezer status, PM, calibration, and QR code

Zapier and Developer API

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Manage

Move LabOps data into the systems your teams already use. Connect Service Insight to ELN, LIMS, ERP, ticketing, Slack, and Teams through Zapier's app library or the open API, without custom development.

Handoffs across tools

Trigger handoffs across tools you already run

Developer API depth

Extend workflows with the Developer API when you need depth

Where teams already work

Keep LabOps updates where operators and QA already work

See the Fall Release in action

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Asset Tagging and Registry

Asset Tagging and Registry remains the foundation: durable tags, a complete digital registry, and the asset record every cal, PM, location, and vendor event hangs on.

Features
Durable asset tags
Complete digital registry
Real-time tracking
Customizable data fields
ELN & LIMS integration
User-friendly interface
Benefits
Accurate inventory 24/7
Reduce Loss
Optomize Utilization
Easy Auditing

Asset Tagging and Registry

Asset Tagging and Registry remains the foundation: durable tags, a complete digital registry, and the asset record every cal, PM, location, and vendor event hangs on.

Features
Durable asset tags
Complete digital registry
Real-time tracking
Customizable data fields
ELN & LIMS integration
User-friendly interface
Benefits
Accurate inventory 24/7
Reduce Loss
Optomize Utilization
Easy Auditing

Asset Tagging and Registry

Asset Tagging and Registry remains the foundation: durable tags, a complete digital registry, and the asset record every cal, PM, location, and vendor event hangs on.

Features
Durable asset tags
Complete digital registry
Real-time tracking
Customizable data fields
ELN & LIMS integration
User-friendly interface
Benefits
Accurate inventory 24/7
Reduce Loss
Optomize Utilization
Easy Auditing