Asset Utilization Monitoring

Use real-world utilization data to make even smarter capital decisions.

Service Insight's Asset Utilization Monitoring delivers real-world sensor data that reveals how equipment is actually used. Lab teams can make better, data-driven decisions about maintenance schedules, capital investments, space design, and operational efficiency. Making business case for needed equipment and assets becomes straightforward

Features

Predictive Maintenance Insights

Usage intensity and activity patterns reveal how heavily each asset is used, enabling predictive maintenance schedules that align service intervals with real operational demand.

Widest Device Coverage

Monitor utilization across a wide range of lab equipment with flexible sensor options, including door monitors, power socket monitors, occupancy sensors, and passage counters designed for diverse laboratory environments.

Multiple Utilization Signals

Service Insight captures utilization using multiple sensing methods, including door activity, power consumption, occupancy detection, and people passage counting to reveal how assets are actually used.

Long-Life Battery Power

Sensors operate for 5–10 years on a single battery, delivering continuous utilization monitoring with minimal maintenance and no frequent battery replacements.

Simple Device Installation

Deployment takes minutes with wireless sensors that install without modifying equipment. Door sensors, power monitors, occupancy sensors, and passage counters can be added across the lab quickly and without disrupting operations.

Cortex Asset Health

Cortex-powered Asset Health Score continuously evaluates the condition of each cold storage asset using device telemetry, maintenance history, asset demographics, and ticketing activity to identify potential risks early.

Works well with

Services
Devices

Key Benefits

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Contract Optimization

Align maintenance schedules and service terms to actual equipment utilization. When you understand how heavily each piece of equipment is used, you can eliminate unnecessary servicing of underutilized assets while ensuring adequate maintenance for heavily used instruments. Negotiate service contracts based on demonstrated demand, reducing unnecessary costs and improving reliability.

Capital & Space Investment Proof

Support equipment and infrastructure budgets with quantified utilization data. Instead of relying on anecdotal evidence, demonstrate genuine operational need with real numbers. Use occupancy data to justify investments in redundant shared equipment or identify consolidation opportunities. Make efficient space design decisions based on actual usage patterns rather than assumptions.

Operational Efficiency

Identify and eliminate workflow bottlenecks caused by equipment unavailability. Optimize equipment placement based on usage patterns and streamline shared resource scheduling. Reduce wait times for critical instruments and improve overall lab throughput by understanding precisely how and when your equipment is being used.

Trusted by the world's most exciting labs
Protect Sample Integrity
Predict & Prevent Failures
One Platform Complete Visibility
Audit-Ready Compliance
Your Samples Deserve More Than Reactive Monitoring

Ultra-low temperature freezers store irreplaceable biological samples, cell lines, reagents, and patient specimens—often worth millions of dollars and representing years of research. A single freezer failure, especially one occurring overnight or on a weekend, can destroy work that simply cannot be recreated.

  • Most labs rely on monitoring systems that send alerts only after temperatures have already exceeded safe thresholds
  • Service Insight provides predictive intelligence that identifies equipment showing signs of stress before failures occur
  • Begin with your most critical freezers—those containing irreplaceable samples or supporting active clinical programs
  • Deploy temperature probes and door sensors to establish baseline monitoring, then leverage pattern analysis
From Reactive Firefighting to Predictive Confidence

Traditional monitoring watches temperature. It sends alerts. But it operates in isolation—disconnected from the maintenance systems that could prevent failures in the first place. The result? Teams spend more time reacting to emergencies than preventing them.

  • AI-driven asset health scoring that detects compressor degradation, door seal wear, and defrost cycle anomalies
  • Automatic work order generation when thresholds are approached, not exceeded
  • Pattern analysis across your entire cold storage fleet to identify outliers
  • Connect freezers to Service Insight's monitoring infrastructure and let predictive intelligence identify equipment requiring attention—often weeks before a failure would occur
Eliminate the Swivel Chair Problem

In most labs, temperature data lives in one system, maintenance tickets in another, and compliance documentation is assembled manually from multiple sources. This fragmented approach creates gaps, delays response times, and makes audits unnecessarily stressful.

  • Environmental monitoring—temperature, humidity, door status for freezers, refrigerators, and LN₂ tanks
  • Maintenance management—work orders, preventive schedules, vendor coordination
  • Asset performance analytics—health scores, trend analysis, predictive insights
  • Compliance documentation—audit trails linking environmental data to maintenance actions
  • Whether you have 10 freezers or 100, Service Insight provides centralized visibility from a single dashboard
Documentation That Regulators Trust

For labs operating under GxP, FDA, or CLIA requirements, demonstrating cold chain integrity isn't optional—it's essential. When auditors ask how you know your samples were stored correctly, you need defensible answers backed by verified data.

  • Continuous environmental logging with timestamps and audit trails
  • Linked records connecting environmental events to maintenance responses
  • 21 CFR Part 11 compliant data integrity and electronic signatures
  • Automated reporting that eliminates manual record assembly
  • When inspection time comes, Service Insight's comprehensive records demonstrate that cold chain integrity was maintained continuously

FAQ

How does asset utilization monitoring work?

Service Insight deploys connected sensors on laboratory equipment to track utilization through three complementary methods: door-based monitoring (measuring opening frequency and duration for cold storage and incubators), occupancy-based tracking (percentage of working day shared equipment is actively in use), and power-based monitoring (determining active operation versus idle modes).

How can we use utilization data to optimize maintenance?

Instead of applying fixed maintenance schedules based on manufacturer recommendations, align maintenance cadence to actual equipment usage. Equipment used 20+ hours per week requires a different maintenance frequency than equipment used 5 hours per week. Utilize monitoring reveals this variance, allowing you to optimize service schedules and negotiate service contracts based on demonstrated demand.

How does this help with capital equipment decisions?

Most equipment investment proposals rely on anecdotal evidence—"the biosafety cabinet is always in use" or "people keep waiting on that instrument." Utilization monitoring quantifies these operational needs with real data: equipment occupancy percentages, usage intensity patterns, and capacity constraints. Show that a shared biosafety cabinet runs at 95% occupancy to justify purchasing a second one.

Align maintenance schedules and service terms to actual equipment utilization. When you understand how heavily each piece of equipment is used, you can eliminate unnecessary servicing of underutilized assets while ensuring adequate maintenance for heavily used instruments. Negotiate service contracts based on demonstrated demand, reducing unnecessary costs and improving reliability.

Support equipment and infrastructure budgets with quantified utilization data. Instead of relying on anecdotal evidence, demonstrate genuine operational need with real numbers. Use occupancy data to justify investments in redundant shared equipment or identify consolidation opportunities. Make efficient space design decisions based on actual usage patterns rather than assumptions.

Identify and eliminate workflow bottlenecks caused by equipment unavailability. Optimize equipment placement based on usage patterns and streamline shared resource scheduling. Reduce wait times for critical instruments and improve overall lab throughput by understanding precisely how and when your equipment is being used.

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Anthony Uzzo

Founder & CEO, Service Insight