Introducing

Complete operational intelligence for laboratory teams

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Costs

Reduce downtime and prevent avoidable operational spend

Efficiency

Eliminate time lost searching across disconnected systems

Insight

Transform fragmented operational data into actionable intelligence

Quality

Improve compliance and accuracy through context-aware guidance

What Is Cortex?

Cortex is the system-wide intelligence layer inside Service Insight that continuously analyzes monitoring, maintenance, asset, and workflow data in context. It doesn’t sit beside your platform as a separate tool, it operates within it: interpreting signals, identifying patterns, and surfacing risk in real time.

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By standardizing how AI evaluates data, explains outcomes, and guides action, Cortex ensures every AI-powered capability across the platform behaves consistently, securely, and transparently.

Conversational Intelligence

Ask questions. Get context. Take action.

Cortex transforms your operational data into a live, in-context conversation. Wherever the Cortex logo appears, it understands what you’re viewing — whether an asset, alarm, ticket, maintenance plan, or health report — and can immediately interpret trends, explain anomalies, and surface risk. Instead of navigating dashboards and reports, teams can simply ask and move directly from insight to action.

  • Context-aware responses tied to the page you’re viewing
  • Real-time analysis of alarms, trends, tickets, and maintenance history
  • Explainable answers with clear reasoning behind conclusions
  • Action-oriented guidance to investigate, resolve, or escalate

Cortex

Operational intelligence for laboratory teams

Service Insight Cortex is the industry’s first operational AI that provides a complete system of context for lab operations. Embedded within the Service Insight platform, Cortex continuously analyzes and synthesizes data across IoT sensors, maintenance records, asset documentation, utilization patterns, and operational history. Lab teams interact with operational data in natural language while Cortex detects risk, surfaces optimization opportunities, and drives proactive workflows. Raw operational data becomes structured, decision ready intelligence that improves quality, resilience and performance across LabOps, Facilities, and EHS teams.

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Asset Tagging and Registry

Robust, end-to-end system for tracking, managing, and recording asset information across the demanding lab environments. Full and detailed visibility and control over assets: information about each asset’s location, condition, and usage history.

Features
Durable asset tags
Complete digital registry
Real-time tracking
Customizable data fields
ELN & LIMS integration
User-friendly interface
Benefits
Accurate inventory 24/7
Reduce Loss
Optomize Utilization
Easy Auditing

Asset Tagging and Registry

Robust, end-to-end system for tracking, managing, and recording asset information across the demanding lab environments. Full and detailed visibility and control over assets: information about each asset’s location, condition, and usage history.

Features
Durable asset tags
Complete digital registry
Real-time tracking
Customizable data fields
ELN & LIMS integration
User-friendly interface
Benefits
Accurate inventory 24/7
Reduce Loss
Optomize Utilization
Easy Auditing

Asset Tagging and Registry

Robust, end-to-end system for tracking, managing, and recording asset information across the demanding lab environments. Full and detailed visibility and control over assets: information about each asset’s location, condition, and usage history.

Features
Durable asset tags
Complete digital registry
Real-time tracking
Customizable data fields
ELN & LIMS integration
User-friendly interface
Benefits
Accurate inventory 24/7
Reduce Loss
Optomize Utilization
Easy Auditing
Platform
Powerful Connectivity
Modern Cloud Infrastructure
Design For Trust

Powerful Connectivity

Purpose-built platform for lab operations specifically provides all-in-one functionality. Open and LoRaWAN-based approach provides unmatched flexibility, connected range, and scalability for connecting laboratory equipment across diverse lab environments. Integrates easily with the broadest range of devices in the market across leading manufacturers for  monitoring temperature, humidity, CO2, pressure, and more. All devices welcome.

Service Insight can provide the LoRa devices or customers may supply their own.

Features
LoRaWAN gateway compatible
Open, interoperable platform model
Intuitive UI to model, set-up, expand, or customize to your lab specs
Benefits
Compatible with all lab devices
Unmatched asset connectivity range
Consistent, reliable connectivity
Way fewer battery changes
Easy, fast setup
Platform
Complete Operational Context
Asset Health Scoring & Predictive Maintenance
Asset Utilization & Orchestration

Complete Operational Context

With Cortex always on, lab teams can stop chasing alarms and start addressing root causes. Cortex connects real-time IoT sensor data with maintenance history, SOPs, asset documentation, and historical performance patterns to to explain exactly why an event occurred and what action to take next.

CAPABILITIES
Prioritized, context-aware alarm triage
Cross-platform data orchestration (ELN, LIMS, EAM, CMMS, CCMS)
Historical pattern correlation and anomaly detection Simplified deployment and management for regular updates
Natural language investigation and analysis
Integrated document repositories containing SOPs, manufacturer manuals, best practices 
OUTCOMES
Decrease alert fatigue by filtering signal from noise
Reduce mean time to repair (MTTR) 
Accelerate root-cause analysis
Strengthen continuous compliance without manual oversight

Asset Health Scoring & Predictive Maintenance

Cortex works while you sleep, continuously analyzing asset performance overnight for every monitored and maintained asset to identify emerging risks before they impact your science. Its multi-dimensional asset health model  incorporates operational stability, alarms patterns, asset demographics, maintenance history, and recent support activity. The result is a dynamic Asset Health Score that helps teams prioritize attention where it matters most, shifting your strategy from reactive repair to proactive, risk-based prevention.

CAPABILITIES
Continuous trend detection and anomaly analysis
Embedded integration with LIMS, ELN, and CMMS workflows
Predictive failure modeling based upon multi-factor risk signals
OUTCOMES
Prevent catastrophic sample loss and unplanned downtime
Reallocate resources from emergency response to strategic optimization
Extend the lifespan of high-value laboratory instrumentation
Reduce total cost of ownership with risk-based intervention

Asset Utilization & Orchestration

Optimize your equipment footprint and service contracts using data-driven intelligence instead of assumptions. Cortex analyzes real-world asset utilization, performance history, and service patterns to guide procurement, contract structuring, and maintenance strategy decisions.

CAPABILITIES
Continuous asset utilization tracking
Contract optimization analytics
Service history and performance synthesis
Identification of over- and under-utilized assets
OUTCOMES
Reduce unnecessary capital expenditure by identifying actual asset performance
Maximize the ROI of entire operational infrastructure
Lower OpEx by right-sizing service contracts

Ready to Get Started?

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Anthony Uzzo

Founder & CEO, Service Insight